For a player who is looking out for fun and entertainment the thought of a dispute may never occur to him and sometimes he/she may be taken off guard! It is advisable to apprise yourself of online casino disputes and how to protect your own interest should the need arise!

At the onset make doubly sure that you are not at fault and that you have adhered to all the rules and regulations governing the casino. It would be embarrassing to find out if you have violated the rules or regulations and are still disputing your case! If you are completely sure that the casino is at fault then the first step would be to write-up a comprehensive note on the entire incident. This should include the time and dates of the incident, the game/games and the amount involved, casino rules and other relevant information that you deem appropriate to mention. You could also create a fact sheet to ensure consistency and correctness throughout the dispute.

The chat customer support method would be the best choice in this scenario as you would get heard almost immediately! Log on and inform the member of staff online of your grievance and inform the person that you disagree with the action of the casino. The master note already written should be shared with the casino staff by either email or fax, if the chat does not permit transmission.

In the event of your concern not being handled professionally and addressed suitably you can escalate the issue to the arbitrator appointed by the casino, or if the casino is eCOGRA approved then eCOGRA acts as the arbitrator. Another alternative would be to contact the gaming jurisdiction authority where the casino had obtained its online casino license. The underlying rule to keep in mind is that all information provided to different authorities should be consistent, correct and exhaustive leaving no stone unturned!

While it is good to know how to handle disputes if the need arises, it is always advisable to stay away from them and look out for reputable casinos where the likelihood of a dispute is very low or may not even exist!